Having been with FOCUS for nearly 30 years (so far), Roz has seen many changes within the insurance industry and seen her department grow.
Over the years Roz has gained experience in placing non-standard risks, including Flood areas, Subsidence and Unusual Buildings etc. and has developed relationships with specialist insurers who she can call upon as situations require.
Roz prides herself on getting to know her clients and their needs, and is always happy to go that extra mile. She identifies what her clients need and then finds a solution and feels it is so important to give a truly personal service and actively demonstrates this with her clients.
One of the many areas Roz gets involved in is with the claims process. This can often be a stressful time for clients and works hard to ensure that the process is as smooth and swift as possible. Roz has an excellent record for speed and settlement of claims – and as a result, very happy clients.
In her spare time, apart from looking after her family, Roz loves to keep fit, walking with Lottie (her Cocker Spaniel) and baking – her lemon cake is famous in the FOCUS office!