Here to help when you need to make a claim

Claims and Support

We're not just here to sell you insurance - we're here to help when you need to make a claim. 

If you need to make a claim, contact your insurance provider - the helpline numbers can be found here for Private Clients and here for Commercial Clients. 

Looking after our clients really matters to us and so providing support when you need to make a claim or need advice on how to deal with a situation is part of our commitment to providing the best possible service to our clients. 

We understand that being involved in an accident, being a victim of crime, or having a claim made against you can be a worrying time. Here’s a guide on what to do:

Motor incident

If you have been involved in a motor incident or require breakdown assistance, please contact your insurance company helpline to receive the fastest response which is normally available 24/7, 365 days a year. During business hours (9am - 5pm, Monday to Friday) please contact us if you have any problems or cannot find the number to call your insurance provider.

Loss or damage to property

If you have suffered loss or damage to property (buildings, contents, computers etc) please contact us initially, during business hours, to obtain advice on how best to deal with the situation. It may still be best for you to contact your insurer about the loss, however we will let you know how best to report and discuss your claim.

Liability Claim

If you have a liability claim to discuss or report, please contact us during business hours and we will advise you on how to deal with this initially and report the claim to you insurers.

Travel

If you need to make a travel claim or require emergency assistance whilst overseas, please refer to the helpline numbers supplied with your policy documents.

At all times, we are here to support you, so if you are not satisfied with the service or response offered by your insurer please get in touch with us.


Claims and Support questions

What do I do if my car is stolen?
What information do I need if I have a car accident?
How do I get my vehicle repaired?
I've had a burst pipe in my home. What do I do?
A customer has alleged that a product I supplied has caused damage or injury - what do I do?

FOCUS Oxford Risk Management Ltd is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register (www.fca.org.uk/register) under reference 773843.
Registered in England & Wales No. 10428089. Registered address: 1 Golden Court, Richmond, Surrey TW9 1EU.

THE GUIDANCE PROVIDED WITHIN THIS WEBSITE IS SUBJECT TO THE UK REGULATORY REGIME AND IS THEREFORE PRIMARILY TARGETED AT CONSUMERS BASED IN THE UK.
FOCUS is a trading name of FOCUS Oxford Risk Management Ltd.

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