Here to help when you need to make a claim
We're not just here to sell you insurance - we're here to help when you need to make a claim.
For details of changes to unoccupied cover during the COVID-19 pandemic, visit our dedicated web page.
Looking after our clients really matters to us and so providing support when you need to make a claim or need advice on how to deal with a situation is part of our commitment to providing the best possible service to our clients.
We understand that being involved in an accident, being a victim of crime, or having a claim made against you can be a worrying time. Here’s a guide on what to do:
If you have been involved in a motor incident or require breakdown assistance, please contact your insurance company helpline to receive the fastest response which is normally available 24/7, 365 days a year. During business hours (9am - 5pm, Monday to Friday) please contact us if you have any problems or cannot find the number to call your insurance provider.
Loss or damage to property
If you have suffered loss or damage to property (buildings, contents, computers etc) please contact us initially, during business hours, to obtain advice on how best to deal with the situation. It may still be best for you to contact your insurer about the loss, however we will let you know how best to report and discuss your claim.
If you have a liability claim to discuss or report, please contact us during business hours and we will advise you on how to deal with this initially and report the claim to you insurers.
If you have suffer a cyber attack or data breach, please contact us during business hours and we will advise you on how to deal with this initially and report the claim to you insurers. Outside of office hours, use the claims helpline numbers provided to contact your insurance provider directly.
If you need to make a travel claim or require emergency assistance whilst overseas, please refer to the helpline numbers supplied with your policy documents.
At all times, we are here to support you, so if you are not satisfied with the service or response offered by your insurer please get in touch with us.