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Entries close 31 March 2021.
We’re not just here to sell you insurance – we’re here to help when you need to make a claim.
If you need to make a claim, contact your insurance provider.
If you have been involved in a motor incident or require breakdown assistance, please contact your insurance company helpline to receive the fastest response which is normally available 24/7, 365 days a year. During business hours (9am – 5pm, Monday to Friday) please contact us if you have any problems or cannot find the number to call your insurance provider.
Loss or damage to property
If you have suffered loss or damage to property (buildings, contents, computers etc) please contact us initially, during business hours, to obtain advice on how best to deal with the situation. It may still be best for you to contact your insurer about the loss, however we will let you know how best to report and discuss your claim.
If you have a liability claim to discuss or report, please contact us during business hours and we will advise you on how to deal with this initially and report the claim to you insurers.
If you have suffer a cyber attack or data breach, please contact us during business hours and we will advise you on how to deal with this initially and report the claim to you insurers. Outside of office hours, use the claims helpline numbers provided to contact your insurance provider directly.
If you need to make a travel claim or require emergency assistance whilst overseas, please refer to the helpline numbers supplied with your policy documents.
At all times, we are here to support you, so if you are not satisfied with the service or response offered by your insurer please get in touch with us.
Firstly, report the theft to the police and obtain a crime reference.
Contact your insurer to notify them of the theft. They will then guide you through the claims process – this will involve obtaining information such as confirmation that the vehicle had been left secure and that no keys were left in it.
Contact your insurer from the scene of the accident, or as soon as possible afterwards.
While at the accident scene, if there are any injuries to yourself or anyone else you must report the accident to the police and if necessary call an ambulance.
You should also collect the names, addresses, insurance and vehicle details of everyone involved, as well as names and contact details of any witnesses.
Your insurer will advise you of the nearest approved repair centre but you can choose to have your vehicle repaired elsewhere, subject to agreement by your insurer. They will also advise you on whether a courtesy car will be available whilst your vehicle is being repaired.
Should an incident happen that causes damage to your property or its contents, first turn off the stopcock as soon as is possible to limit the damage.
Contact your insurer immediately – they will help put you in touch with an emergency plumber and other services if needed.
Your insurer may want to arrange for a loss adjuster to contact you to assess the damage in detail, and in extreme cases arrange alternative accommodation and plan the restoration process.
Take photos of the damage and/or keep any items that have been damaged for the loss adjuster to review.
Contact your insurer to discuss the situation.
Do not respond to the letter or allegations or make any admissions of liability until instructed by your insurers.