Coronavirus & FOCUS – looking after our clients

Further to our announcement last week, things are ever changing during these difficult and unprecedented times.

We continue to rigorously monitor the situation and will follow the directions given by the UK Government and Public Health England. We continue to put the health and well-being of our employees, their families, you our valued clients and your loved ones as our priority.

Following last night’s announcement by the Prime Minister, we will be closing the office from 5pm today and moving to remote working practice, commencing 9am on Wednesday 25 March. All of the FOCUS team will be available during office hours, although working from home, and will be available as normal to answer your queries and try and solve any insurance matters that you need help with.

This will be for the initial 3-week period as set out by the Government and will continue for as long as is deemed necessary to protect our staff, their families and the wider community – not forgetting the NHS.

Please rest assured that we are ready for this – plans have been made, implemented and tested. Our team will continue to look after your insurance needs throughout this period and remain contactable in the usual way.

Our team contact details can be found here, and if you need to make a claim on your insurance, our dedicated claims support web-page provides the information you need.

We will endeavour to maintain our high service standards through these unique and challenging times and we will continue to do everything within our powers to maintain ‘business as usual’.

In addition, we will provide useful and relevant information that we hope will help you through this period. Topical articles can be found on our news page and we will send updates to you as and when appropriate.

If you have any questions or concerns regarding your insurance cover, please do not hesitate to get in touch.

Nick Jones Cert CII
Managing Director

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